OUR MISSION STATEMENT

OUR CODE OF VALUE:

Respect

>>  Treating others as we would like to be treated

>>  Listening with the intent to understand what is being said and acknowledging that what is         said is important to the speaker

>>  Responding to, positive and negative, in a timely fashion-no procrastinating

>>  Speaking Calmly and respectfully without profanity or sarcasm

>>  Acknowledging everyone as right from their own perspective- “customer is always right”

Integrity

>>   Making only agreements we are willing, able and intend to keep

>>   Communicating any potentially broken agreements at the first appropriate opportunity to         all parties concerned

>>   Looking to the system for corrections and proposing all possible solutions if something is         not working

>>   Operating in a responsible manner: “Raise the Bar-Go above the line”

>>   Communicating honestly and with a purpose

>>   Asking clarifying questions if we disagree or do not understand

Never saying anything about anyone that we would not say to their face

Customer Focus

Continuously striving to maximize internal and external customer loyalty

Making our best effort to understand and appreciate the customer’s needs in every situation